This is one really useful article on how to work on email overload. More importantly it teaches a few things on how we can make it easier for others to receive and make sense of our emails. One of the questions asked in the article is whether one can justify the amount spend on emails taking into account the value of business hours. This is one question that I have been asking myself for some time and I have reached the conclusion that I cannot (Please note that almost 99% of mails that I get in my working environment are official mails.) The result - I have a folder for mails which are and will remain unread.
I wish the senders would either not cc me or explain why I need to get it. Well! I guess good behaviour starts at home:)
The same logic above does not apply for my personal mails. The main reason is that I do not have to spend too much time thinking when replying to a friend. Sometimes even my infamous 'hmmm...' is enough of a reply:)