"Custom development is that murky world where a customer tells you
what to build, and you say, 'are you sure?' and they say yes, and
you make an absolutely beautiful spec, and say, 'is this what you
want?' and they say yes, and you make them sign the spec in indelible
ink, nay, blood, and they do, and then you build that thing they signed
off on, promptly, precisely and exactly, and they see it and they are
horrified and shocked, and you spend the rest of the week reading up
on whether your E&O insurance is going to cover the legal fees for the
lawsuit you've gotten yourself into or merely the settlement cost. Or,
if you're really lucky, the customer will smile wanly and put your
code in a drawer and never use it again and never call you back."
This is what came into my inbox from Joel - the leader for his latest
article. As usual well worth a read - just jump to the following url.